Central Vermont Home Health & Hospice is governed by a volunteer Board of Directors, which works in conjunction with the our CEO to determine the agency mission and goals, set agency standards, controls and policies and ensure that all programs, activities and operations adhere to these policies. We also work with two medical directors, who are affiliated with Central Vermont Medical Center, to provide medical oversight for our Home Care and Hospice & Palliative Care teams. CVHHH is a member of the VNAs of Vermont, the professional association of 12 non-profit Visiting Nurse Associations serving the entire state of Vermont.
Meet Our Senior Managers
Sandy Rousse, CPA, President & CEO
Sandy holds a Bachelor’s Degree in Accounting from the University Of Rhode Island School of Business. Sandy’s affiliation with CVHHH began in 1998, when she joined the finance committee and, soon after, the board of directors. At the time, Sandy was working as an accountant in Montpelier. In 2002, Sandy assumed the position of Chief Financial Officer and in 2010 was promoted to Chief Operating Officer. In October, 2012, Sandy was appointed CVHHH’s President and CEO. “I am passionate about the services CVHHH provides and about community-based healthcare. I maintain a goal as CEO to offer people in the community the comfort to be cared for at home. The fact that home care costs less and maintains such high standards and quality makes CVHHH an integral part of reducing overall healthcare costs.” Sandy serves on the Board of Trustees and Quality Committee of UVMHN-Central Vermont Medical Center. She is a Board Member and Treasurer of CHAC (Community Health Accountable Care ACO) and serves on the Finance Committees of CHAC and OneCare Vermont. Sandy is currently serving her second term as the President of the VNAs of Vermont. She is also a member of the Vermont Society of CPAs and the Barre Rotary Club and lives in Barre City with her husband and daughter.
Kim LaGue, PT, Chief Operating Officer
Kim joined CVHHH in 1990 and has, since, worked in almost every department of the agency. Kim spent many years as our Rehabilitation Specialist overseeing the therapy program and managing the therapists on staff. As COO, a position she assumed in 2012, Kim supports the quality management department and serves on the strategic planning team. In her role, Kim works closely with CEO Sandy Rousse to oversee all program operations and the Intake department. Kim also focuses on outreach with our community partners and collaborates with the agency’s marketing and community relations teams to develop new programs and outreach initiatives. Kim lives in Berlin with her husband and has two grown daughters.
Connie Colman, RN, MEd, Director of Quality Management
In 1980, Connie began work as a Home Health Nurse and later served as the Clinical Manager of Waterbury Public Health Association, a VNA that merged with CVHHH in 1987. At CVHHH, Connie managed the Childbirth and Parenting programs and started the Quality program. Connie’s position as Director of Quality Management entails data collection, benchmarking and trending analysis in order to identify quality initiatives designed to ensure high standards of care and customer satisfaction. “I wear many hats, all with the common theme of improving patient outcomes through effective program management. With the ever-accelerating changes in health care, especially in Vermont, it’s an exciting time to be part of Team CVHHH.” Connie lives in Warren with her husband and has two grown children.
Kelly Bishop, Chief Financial Officer
Kelly Thompson joined CVHHH in 2001 as Controller. She was promoted to Director of Finance, then Chief Financial Officer, in 2012. In her various roles, Kelly oversees the functions of the finance team, including billing, payroll, accounts payable, general ledger activities and financial reporting. As CFO, Kelly provides overall financial oversight and manages reporting of financial data to the Board of Directors, CEO and Senior Management. Kelly also provides financial data to relevant State offices (i.e. Department of Aging and Independent Living) and federal bodies (including the Centers for Medicare & Medicaid Services). In addition, Kelly manages CVHHH’s business insurance and contracts. “I welcome the opportunity to grow in my career at CVHHH and to continue to deliver the same quality of service that we have provided for over a century. I remain committed to keeping CVHHH at the forefront of the home health care movement in Vermont.” Kelly lives in central Vermont with her husband and has two grown daughters and a granddaughter.
Rebecca Bowen, MBA, MHA, Director of Human Resources
Becky joined CVHHH as Director of Human Resources in December of 2014. Previously, Rebecca was Vice President of Finance and Human Resources for Vermont Information Technology Leaders (VITL), a position she held for five years. Before working at VITL, Becky served as Executive Director of Central Vermont Physician-Hospital Organization, Inc. Becky is a member of the Society for Human Resource Management and a candidate for the Senior Professional Human Resources (SPHR) certification. Becky is also a Fellow in the Healthcare Financial Management Association. A native of Atlanta, GA, she lives in Montpelier with her husband and two children.
Derek Kouwenhoven, RN, Director of Clinical Services
Derek Kouwenhoven joined CVHHH in 2015 as Director of Clinical Services, bringing almost 20 years of experience working in emergency medicine and as a clinical manager in a hospital setting. Derek worked his way up through Central Vermont Medical Center’s (CVMC) Emergency Department, starting there as a staff nurse, then as an educator and ER manager. As Director of Critical Care Services at CVMC, he oversaw the ICU and ER departments. He then served as the Director of the hospital’s Emergency Department, where he was responsible for managing day-to-day operations. “I am drawn to the focus of home health and the technologies that follow this focus. I see the health care environment changing to more of a preventative model that strives to keep people in their homes, and to reduce ER and hospital visits.” Before joining CVMC, Derek worked as a paramedic for six years in Pembroke, New Hampshire. Derek lives in Bristol with his wife and three children.
Jewelene Griffin, RN, Director of Hospice & Palliative Care
Jewelene Griffin joined CVHHH in July, 2016 as Director of Hospice & Palliative Care. Jewelene has almost 20 years of experience working in for-profit hospice management. Over the course of her career, Jewelene has served in operations and compliance oversight and in regional and national management roles serving rural and urban markets. Shortly after earning her Nursing license, Jewelene began working in hospice. In her most recent position, Jewelene served as the Vice President of Hospice, managing 10 hospice agencies in five states in the southeast. Of her work in hospice, Jewelene says: “I feel it is a privilege, as a hospice provider, to be a part of a patient’s and family’s life and to be a member of the team wrapping individuals in compassionate care at the end of life.” In her role at CVHHH, Jewelene looks forward to helping central Vermonters understand the benefits of hospice. “I am passionate about dispelling common myths about hospice and helping patients and their families connect with resources when it’s right for them.” Jewelene, a Georgia native, lives with her husband in Pomfret.
2016-17 Board of Directors
Megan Cicio, Chair
Brian Aitchison, Vice Chair
Robert Cody, II, Treasurer
Jean Joslin, Secretary
Mary Neville Hood
William E. Patno, II