Central Vermont Home Health & Hospice is governed by a volunteer Board of Directors, which works in conjunction with the our CEO to determine the agency mission and goals, set agency standards, controls and policies and ensure that all programs, activities and operations adhere to these policies. We also work with two medical directors, who are affiliated with Central Vermont Medical Center, to provide medical oversight for our Home Care and Hospice & Palliative Care teams. CVHHH is a member of the VNAs of Vermont, the professional association of 12 non-profit Visiting Nurse Associations serving the entire state of Vermont.
Meet Our Senior Managers
Sandy Rousse, CPA, President & CEO
Sandy Rousse has served as President and CEO of Central Vermont Home Health & Hospice since 2012. Sandy’s affiliation with CVHHH began 20 years ago when she joined the Board of Directors. Before assuming her current role, she served as CFO, where she oversaw finance and information technology, and COO, where she oversaw finance, IT, long term care programs, and clinical operations. Sandy possesses extensive knowledge of the home health and hospice industries and has participated in multiple health reform stakeholder workgroups in Vermont. She has in-depth knowledge of delivery system and payment reform. Sandy is passionate about community-based healthcare and its role in population health. “Home care providers have a wealth of information about their clients that could be extremely valuable in helping providers across the care continuum more fully understand how environmental factors impact a person’s medical condition. I am driven to find innovative solutions that can assist Vermont providers improve health outcomes and care coordination for Vermonters.” Sandy is a member of the OneCare Vermont Finance Committee, the University of Vermont Health Network (UVMHN) Planning, Audit, and Population Health & Quality Committees. She is also a member of the Central Vermont Medical Center (CVMC) Population Health & Community Partnerships and Operational Risks Committees and is a member of the Board of Trustees of CVMC. Sandy served on the Health Information Exchange Workgroup of the Vermont Health Innovation Project from 2013 to 2014. Sandy is an accountant by trade and is a Corporator of Northfield Savings Bank. Sandy is a member of the VT Society of CPAs and the Barre Rotary Club and lives in Barre City with her husband and daughter.
Kim LaGue, PT, Chief Operating Officer
Kim joined CVHHH in 1990 and has, since, worked in almost every department of the agency. Kim spent many years as our Rehabilitation Specialist overseeing the therapy program and managing the therapists on staff. As COO, a position she assumed in 2012, Kim supports the quality management department and serves on the strategic planning team. In her role, Kim works closely with CEO Sandy Rousse to oversee all program operations and the Intake department. Kim also focuses on outreach with our community partners and collaborates with the agency’s marketing and community relations teams to develop new programs and outreach initiatives. Kim lives in Berlin with her husband and has two grown daughters.
Julia Dalphin, HACP, Chief Quality Officer
Julia joined CVHHH in 2021, bringing 15 years of experience in the healthcare field to her role. Julia was previously the Director of Quality and Patient Safety at the Norris Cotton Cancer Centers at Dartmouth-Hitchcock Medical Center. Before this, Julia served as the Director of Accreditation, Regulatory Affairs, and Patient Relations at Maine Medical Center. Julia has experience developing broad strategic visions and implementing these visions into working plans with clear action steps and deliverables. Julia is a former teacher and has strong knowledge of IT and systems development and enterprise risk management. “I believe strongly that our healthcare system is stressed, and we are going to see more care provided safely at home. If I can help affect better experiences for staff and patients, that is the work I want to be doing.” Julia lives in Central Vermont and has two grown sons.
Kelly Bishop, Chief Financial Officer
Kelly Bishop holds a Bachelor’s Degree in Accounting from Champlain College and joined CVHHH in 2001 as Controller. She was promoted to Director of Finance, then Chief Financial Officer, in 2012. In her various roles, Kelly oversees the functions of the finance team, including billing, payroll, accounts payable, general ledger activities and financial reporting. As CFO, Kelly provides overall financial oversight and manages reporting of financial data to the Board of Directors, CEO and Senior Management. Kelly also provides financial data to relevant State offices (i.e. Department of Aging and Independent Living) and federal bodies (including the Centers for Medicare & Medicaid Services). In addition, Kelly manages CVHHH’s business insurance and contracts. “I welcome the opportunity to grow in my career at CVHHH and to continue to deliver the same quality of service that we have provided for over a century. I remain committed to keeping CVHHH at the forefront of the home health care movement in Vermont.” Kelly lives in central Vermont with her husband and has two grown daughters and two grandchildren.
Rebecca Bowen, MBA, MHA, Chief Human Resources Officer
Becky joined CVHHH as Director of Human Resources in December of 2014. Previously, Becky was Vice President of Finance and Human Resources for Vermont Information Technology Leaders (VITL), a position she held for five years. Before working at VITL, Becky served as Executive Director of Central Vermont Physician-Hospital Organization, Inc. Becky is a member of the Society for Human Resource Management and a candidate for the Senior Professional Human Resources (SPHR) certification. Becky is also a Fellow in the Healthcare Financial Management Association. A native of Atlanta, GA, she lives in Montpelier with her husband and has two grown children.
Emily McKenna, Chief Marketing & Communications Officer
Emily joined CVHHH in 2014, when she was hired as Marketing Manager. Emily built CVHHH’s marketing and communications program from the ground up. She has developed and executed countless multi-media campaigns to drive growth and awareness of CVHHH’s programs and services, strengthen relationships with community partners and referring providers, and meet fundraising goals. “My approach is rooted in celebrating the people who are part of CVHHH’s community – our dedicated staff, generous donors, and the Central Vermonters who chose us to care for themselves, or their loved ones, at home.” Emily is Co-President of the Board of Directors of Central Vermont Council on Aging, where she has been a Board Member since 2015. Emily is a graduate of Barnard College and lives in Elmore with her husband and two children.
Our Board of Directors
Teresa Voci, Chair
Mary Kate Mohlman, Vice Chair
Ed Read, Treasurer
Maureen Hebert, Secretary
Matt A. Calhoun
Robert “Bob” Cody II
Mary Neville Hood
Francis “Topper” McFaun