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CVHHH Welcomes Julia Dalphin, HACP, as Chief Quality Officer

CVHHH was pleased this February to welcome Julia Dalphin, HACP, as Chief Quality Officer. Julia joins CVHHH’s senior leadership team, which includes Sandy Rousse, CEO, Kim LaGue, Chief Operating Officer, Kelly Bishop, Chief Financial Officer, Rebecca Bowen, Chief Human Resources Officer, and Emily McKenna, Chief Marketing & Communications Officer. Rebecca McClung, MSN, RN, left her post last winter as CVHHH’s Chief Quality Officer to relocate out of state.

Julia brings 15 years of experience in the healthcare field to her role. She was previously Director of Quality and Patient Safety at the Norris Cotton Cancer Centers at Dartmouth-Hitchcock Medical Center and served as the Director of Accreditation, Regulatory Affairs, and Patient Relations at Maine Medical Center.

Julia has experience developing broad strategic visions and implementing these visions into working plans with clear action steps and deliverables. She is a former teacher and has strong knowledge of IT and systems development and enterprise risk management. “The pull to home health is the result of 15 years in healthcare, a field I know I belong in, and an experience with my mother at her end of life. My mom passed away after receiving a diagnosis of MDS, a hematologic condition, and we had hospice care at home during her last three weeks. My eyes were opened to what it is like for clinicians to deliver care to people at home, and I became aware that there are opportunities to improve the clients’ experience. Our healthcare system is stressed significantly, and we are going to see more care provided safely at home. If I can help affect better experiences for staff and patients, that is the work I want to be doing.”

“Julia is passionate about enhancing patient and staff experience while working in an environment that promotes continuous improvement,” said Sandy Rousse, CVHHH’s CEO. “She is a systems thinker who engages those she works with to think organization wide to solve problems and to develop and implement strategies to improve the delivery of care. Julia has already made a very positive impact on our work at CVHHH. I look forward to continuing to work with her to take CVHHH to the next level.”

Julia oversees a team of 11, including CVHHH’s Data Analyst, Telehealth Nurse-Manager, Rehab Clinical Lead Coordinator, and Quality Nurse Educator. She lives in Central Vermont and has two grown sons.

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