Your satisfaction is very important to us. Please ask questions if something is unclear regarding our services or the care we provide.
How to Resolve Concerns
We welcome your concerns and encourage you to choose one or more of the following options:
Option 1 Speak with your home health staff person. In most cases, the best way to solve a problem or concern is to speak directly with your nurse, therapist, or social worker. Or, you may call the CVHHH office at (802) 223-1878 between the hours of 8:00 a.m. and 5:00 p.m., Monday to Friday, and ask to speak to a supervisor. Our staff will discuss your concern with you and work toward a timely resolution. If your concern is still not resolved to your satisfation, please feel free to contact our Chief Operating Officer, Kim LaGue, PT, by phone (802) 224-2259 or email.
Option 2 Call the Vermont Office of Health Care Advocate at 1-800-917-7787. Their office is open Monday through Friday, 8:30 a.m. to 4:30 p.m.
Option 3 Contact the Home Health Hotline, maintained by the State of Vermont, Division of Licensing and Protection, at 1-800-564-1612 between the hours of 7:45 a.m. and 4:30 p.m., Monday through Friday.
Option 4 For the Choices for Care program, contact the Vermont State Long Term Care Ombudsman at 1-800-889-2047 or write Vermont Legal Aid, 7 Court Street, Montpelier, VT 05602 for assistance.