Intake Specialist

Who We Are

Central Vermont Home Health & Hospice is a full service, not-for-profit Visiting Nurse Association committed to providing high quality, medically-necessary home health and hospice care to all central Vermonters, regardless of a person’s ability to pay. In addition, we promote the general welfare of all central Vermonters with health promotion, long term care, and maternal-and-child health services.

Who You Are – Intake Specialist

• You are a people person, and you strive to provide top notch customer service.
• You possess strong time management skills to promote efficiencies in your work.
• You are a natural multitasker and know how to manage work priorities and shift gears when needed.
• You are highly organized and work well independently.

If this is you, read on & apply!

Your Day-to-Day

• Complete referral paperwork for CVHHH patients across programs, including entering information into CVHHH’s electronic medical record and verifying insurance coverage and benefits Processing incoming referrals for all programs.
• Gather medical orders and other relevant paperwork to enter in to CVHHH medical record Interacting with healthcare professionals, both internally and externally
• Receive calls and field and answer questions from referring providers, including discharge planners and other staff at hospitals and medical group practices Handling material of a highly confidential nature.
• Conduct regular check-ins with referral sources to promote CVHHH programs, including services and offerings that could benefit referral source patient populations.
• Work within a variety of software programs, including Microsoft Office as well as multiple electric health records systems.
• This is a hybrid-remote position.

Your Benefits

• 28 days combined paid time off in your first year (with sell back option)
• Group health, dental, and life insurance, as well as short-term disability
• 401(k) retirement plan with employer match
• Tuition reimbursement for career advancement and continuing education
• Student loan repayment assistance
• Discounts at local vendors
• Agency-issued cell phone and laptop for home workstation

Requirements  

• Two years of college, bachelor’s degree preferred.
• Minimum of three years of experience in a clerical or administrative office environment required.
• Experience in Home Health or a medical facility strongly preferred.
• HIPAA-compliant space with high-speed, dependable, and consistent internet-required.